Contact Us
Please feel free to reach out to us if you have any questions or problems with your order. For wholesale, corporate and custom gift orders and collaboration ideas, please include that in the subject.
Good to Know
- We provide service in English and Finnish.
- We ship our products within Canada and the United States only.
- For sales to the USA - Any possible duties, tariffs, and fees charged by others are the customer's responsibility. Possible delays due to customs are out of our control.
- Prices, products, and schedule are subject to availability. They may change at any time beyond our control.
- No returns are accepted unless ordered products are damaged. We are not liable for unlikely events like when products melt during 3rd party transportation from us to our customers.
- Payment methods are e-Transfer, Wise, Credit Card/Apple Pay/Google Pay, cheque, or cash. Orders will be processed when the payment has been received.
- Orders from stock are ready for shipping in 1-2 business days.
- Orders with backorder items will be ready in about 2-4 weeks depending on our shipment schedule. We will notify you if there are longer lead time products in the order.
- Orders with both stock and backorder items will be shipped when the whole order is ready.
- Refrigerated products such as cheese and herring and fresh bread are only available for pickup in the Greater Vancouver area.